Lift Passes on Sale Now!
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Getting Here
Where to Find Us
resort address
90 Prairie Rd, Smithers, BC V0J 2N0, Canada
Office & Mailing Address
1181 Main Street, PO Box 492, Smithers, BC. V0J 2N0
Resort address
Where to Find Us
resort address
90 Prairie Rd, Smithers, BC V0J 2N0, Canada
Mailing Address
1181 Main Street, PO Box 492, Smithers, BC. V0J 2N0
Get in Touch
contact INFORMATION
Downtown Office
250-847-2058
Toll Free
1-866-575-4669
Guest Services/Snow School
778-648-4426
Emergency line
250-846-0509
Snowphone
250-847-2550
Guest Services/Snow School and Emergency Phone Line are monitored between the hours of 8:30am & 4:30pm – For emergencies outside these hours call 911
On-Mountain Support Team
Contact Our Departments
Whether you’re looking for guest services, booking assistance, or snow school support, our team is here to help. Reach the right department below.
Who Should I Contact?
Who handles Rentals & lessons?
→ Snow School / Rental Shop
Where do I go for lost & found?
→ Guest Services
Who manages accounting or invoices?
→ Lex rei-jones
Who do I contact for equipment repairs?
→ Snow School / Rental Shop
Who handles safety or patrol issues?
→ Kim Preston-Thomas
Who manages maintenance requests?
→ Cameron Price
Who Handles Partnerships?
→ Lex rei-jones
Who should I contact about Hudson Bay Mountain Village properties for sale?
→ Vanita des mazes
Lex Rei-Jones
General Manager
Blake Trenerry
Outside Operations Manager
Kurian Cherian
Accountant
Guest Services
Lost & Found, General questions
Snow School/Rental Shop
Rental and lesson bookings, general questions
Cameron Price
Maintenance Manager
Kim Preston-Thomas
Patrol & Safety Manager
Will Gaertner
Snow School, Rentals and Repairs Manager
Vanita Des Mazes, Associate Broker
Associate Broker, Personal Real Estate Corporation
3568 Highway 16
Smithers, BC V0J 2N0
Office: 250-847-5999
Cell: 250-847-0746
On-Mountain Support Team
Contact Our Departments
Whether you’re looking for guest services, booking assistance, or snow school support, our team is here to help. Reach the right department below.
Who Should I Contact?
Who handles Rentals & lessons?
→ Snow School / Rental Shop
Where do I go for lost & found?
→ Guest Services
Who manages accounting or invoices?
→ Kurian Cherian
Who do I contact for equipment repairs?
→ Snow School / Rental Shop
Who handles safety or patrol issues?
→ Kim Preston-Thomas
Who manages maintenance requests?
→ Cameron Price
Who Handles Partnerships?
→ Lex rei-jones
Who should I contact about Hudson Bay Mountain Village properties for sale?
→ Vanita des mazes
Lex Rei-Jones
General Manager
Blake Trenerry
Outside Operations Manager
Kurian Cherian
Accountant
Guest Services
Lost & Found, General questions
Snow School/Rental Shop
Rental and lesson bookings
Cameron Price
Maintenance Manager
Kim Preston-Thomas
Patrol & Safety Manager
Will Gaertner
Snow School, Rentals and Repairs Manager
Vanita Des Mazes
Associate Broker, Personal Real Estate Corporation
Office: 250-847-5999
Before You Ask
Frequently Asked Questions
YES! We’re proud to be a participating ski area. Simply book the days you’d like to visit through their website:
https://canadianliftpass.ca/
When you arrive, head to Guest Services, scan your barcode, and enjoy your day on the hill!YES! We’re proud to be a participating ski area. Please visit Guest Services to redeem your days with your physical Indy Pass.
NO. Day lift tickets are not sold at the downtown office.
You CAN purchase season passes, flex passes, or gift cards there.
Please visit Guest Services or the Backdoor Cafe to purchase lift tickets.
YES! You can purchase lift tickets and redeem Flex Days upstairs.
Please note: Season Passes and Flex Cards must be purchased either at our downtown office or at Guest Services on the hill. Pro tip: Our Skyline parking lot fills up quickly - arrive early on weekends to snag a spot and get first tracks!YES! You may park for up to 5 nights (no power) on the high side of P2.
If you’re unsure where P2 is located, please refer to our trail map here:
insert updated linkYES, ONLY outside of operating days and hours.
Please make sure you take all necessary precautions to stay safe.Learn more here about safety and risk awareness.
We offer military discounts with the CF ONE card.
YES! After 2pm tickets are just $30. Available for purchase at Guest Services.
YES! Looking for the perfect gift? We’ve got you covered. Check out our day lift ticket and rental prices on the website to calculate the amount and then purchase a gift card online here: Gift Cards
Gift cards will be placed under the recipient’s name and can be picked up at Guest Services when they visit.
Prefer to purchase by phone? Call us at 250-847-2058 and arrange pickup at either our downtown office or Guest Services on the mountain.